An Overwatch 2 community manager took to the game’s official forums to share an Overwatch 2 status update. The post outlines some of the biggest concerns players have with the game’s tumultuous launch, as well as how Blizzard plans to address these issues.
The first issue the post addressed was Overwatch 2’s SMS requirement. Prior to the update, all Overwatch 2 players had to link their phone to their Battle.net account in an effort to make people more responsible for cheating or bad behavior. However, after many players expressed frustration with the system and criticized it for being exclusive, Blizzard has removed the policy for existing players.
“The majority of our console community (players who already had Overwatch connected to their Battle.net account, including any console players who have played since June 9, 2021) no longer need to meet SMS Protect requirements,” Blizzard wrote. “Every PC player that ever played the original Overwatch has had this requirement removed.”
The post then addressed yesterday’s server shutdowns, stating that they were necessary for two reasons: one, to address errors related to account merges and logins, and two, to perform upgrades to the game’s databases. Blizzard added that because of these shutdowns, it was able to quadruple server capacity and reduce connection queues. Early signs indicate that Overwatch 2’s servers are much healthier than before, though Blizzard wrote that this weekend will be its “biggest test yet.”
For those dealing with issues related to merging their accounts (including Overwatch collections not successfully transferring to Overwatch 2), Blizzard has confirmed that your skins and other cosmetics are not lost and are still working on a fix. Fortunately, yesterday’s database upgrades will help speed up the process.
The post then mentions a few other bugs and warns players that they may see an increase in pairing times before thanking them for their patience.
“We understand that the launch experience has been frustrating for many people in our community. We deeply appreciate your patience and thank you for your support, and we are laser-focused on improving the Overwatch 2 experience for all players.”
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