by Rivian notified customers on Friday that it is voluntarily recalling all 13,000 vehicles it has delivered so far due to a loose fastener.
The link, which may not be torqued enough on a small percentage of vehicles, connects the front upper control arm and steering knuckle. This can cause loose and vibrating tires.
The company’s voluntary recall is expected to be posted to the National Transport and Safety Agency on Saturday. Rivian sent an email to customers on Friday night.
Rivian said that as of September 28, 2022, it was made aware of seven reports possibly related to this issue that had accumulated in production Rivian vehicles.
The company said in a statement:
“The safety of our customers will always be our top priority and we are committed to resolving this issue on all affected vehicles as soon as possible. We will immediately begin contacting affected customers to schedule appointments for inspections and repairs, if necessary. We will make the necessary arrangements free of charge at one of our service centers. The repair takes minutes to complete and with the cooperation of customers, we have created the ability to complete the required action in as little as 30 days. To date, we are not aware of any injuries resulting from this issue.”
Rivian founder and CEO RJ Scaringe also emailed customers saying that while the company has only seen seven reports potentially related to this issue in our fleet to date, “even one is too many.”
“It is important not to minimize the potential risks and why we are volunteering to carry out this recall,” Scaringe wrote in the letter. “In rare cases, the nut could loosen completely. I want to reiterate that this is extremely rare, but it reinforces why we are acting with such urgency and caution.”
If owners experience excessive noise, vibration or harshness from the front suspension or a change in steering performance or feel, they should call Rivian immediately, Scaringe said, adding that if customers do not feel safe driving the vehicle, an employee of Rivian will service. it remotely or come pick it up.
If a part is needed, Rivian said it will offer loaner vehicles for free.
Customers can call 855-RIVIAN5 (855-748-4265), schedule a service appointment, and a Rivian employee will come to the customer. They can also bring your vehicle to a Rivian service center, no appointment required. The company said it will also roll out pop-up locations in high-density areas for extra coverage.
